During a keynote address this morning at ITEXPO, Atlassian Head of Product Oji Udezue elaborated on the gridlock of workplace communication that we are all …
Today, Frost & Sullivan announced it is honoring NICE with the 2017 North America Frost & Sullivan Award for Product Line Strategy Leadership.
Today, NICE inContact announced that it is the first cloud contact center provider to garner sponsorship for the Federal Risk and Authorization Management Program (FedRAMP).
The latest workforce optimization release from Verint goes after the mid-sized contact center.
NICE announced an interesting milestone; its future forward workforce optimization software has displaced over 100 legacy workforce optimization deployments. This cements the success of the …
At the NICE Interactions 2017 customer conference in Las Vegas, ConvergeOne was named Partner of the Year by NICE for the third year in a …
A leading global retailer learned this lesson well, announcing today that as a result of deploying the NICE Robotic Process Automation (RPA) to manage its …
A new report from Technavio indicates the workforce management software market is positioned for a compound annual growth rate of 8 percent between this year …
NICE Actimize's new ABC solution makes it easier to spot potential corruption operating within a business by targeting some key potential sources of it.
The release of the report "The State of Workforce Management" highlights need for improved workforce optimization.
The delivery of exceptional customer service today is a far cry from a few short years ago. To the growing presence of chatbots and AI, …
Sutherland, a process transformation company, has deployed PureEngage, an omnichannel customer engagement and employee collaboration solution from Genesys, in the spirit of workforce optimization.
NICE and inContact recognize companies that are delivering innovative customer service at the recently held Interactions - inContact User Conference - ICUC in Las Vegas.
This week, NICE announced the arrival of its Digital Containment solution, more than capable of empowering customer journey initiatives. Leveraging analytics and an advanced algorithm …
Today, workforce optimization market leader inContact (a NICE company) announced the newest member to the inCloud ecosystem: Inbenta, artificial intelligence market leader. Inbenta brings with …
NICE has brought the performance visibility of NICE Real Time Activity Monitoring (RTAM) and the optimization of NICE Workforce Management (WFM) into Algar Tech's …
A new survey conducted by inContact has revealed companies are still facing challenges when it comes to delivering customer service across channels.
NICE announced this week that it has been honored with not one, but two awards from CUSTOMER magazine. The cloud-based NICE EVOLVE WFM garnered …
The upcoming ICMI Contact Center Expo and Conference will offer new insight into workforce optimization and how to get the most out of a contact …
Recently, NICE announced the arrival of NICE Quality Central. The quality management solution takes all forms of customer interaction data, puts it through a rigorous …
Going forward, it's distinctly possible that workforce optimization in the contact center will involve optimizing more than humans. But there's an extra bonus: …
inContact inCloud has added Dizzion to its portfolio for workforce optimization.
A new partnership between Workato and RingCentral makes customer data available with collaborative communications features for business applications to improve user productivity by automating business …
Today, inContact announced the arrival of Fast Track. Fast Track is a suite of migration packages aimed at aiding Avaya customers in the transition from …
NICE just announced that two popular customer-related conferences, Interactions and ICUC (inContact user conference), are coming together for the first time in May.
The tools used to calibrate call quality ( or the quality of other communications media like emails or chat) are varied. They're a mix of …
The iOFFICE Space Desktop system makes workforce optimization a little easier with a complete real-time management suite.
Burgeoning technologies like the cloud are empowering a new generation of solutions, which are high performing, feature-rich and capable of modernizing operations. Moving from …
Workforce optimization becomes that much easier with a little help from SwipeClock and Evolution.
"Passive enrollment" is a feature of some voice authentication technologies that can create voice prints for authentication across contact center channels with no efforts on …
HSN recently deployed the NICE Performance Management with Gamification, and it is living up to its billing, and then some. HSN requires 1,700 agents …
Serenova and Teleopti are leveraging the cloud to provide workforce optimization for contact centers.
Verint and Tango Networks have partnered to combine their workforce optimization (WFO) solutions and improve the mobile workforce.
Show's efforts at simplifying processes to build workforce optimization measures lead it to turn to NICE's Sales Performance Management system.
Genesys, one of the more prominent providers of omnichannel contact center solutions, announced the acquisition of long time partner Silver Lining Solutions to ensure an …
This week, business services company Concentrix Corporation announced an expanded deployment of the WorkFlex solution it has in place.
NICE research indicates call center customers want agents to take command. And it offers guidance on how to build talent to do more of that.
In the contact center, solutions are already becoming "smarter" thanks to analytics: workforce optimization (including quality monitoring) and workforce management are helping companies keep track …
High turnover rates in small contact centers aren't helping the business, any more than irregular and overly long work hours are helping employees. Workforce …
Gartner's recent Magic Quadrant rankings give workforce optimization provider NICE a leader slot in the Workforce Engagement Management market