Workforce Optimization Industry News

EVP Jacqueline Kuhn celebrates 8 years of service with HRchitect
9/30/2016 11:58:12 AM

SpinSci Selected For Cisco SolutionsPlus Program
9/30/2016 8:00:41 AM

Tuniu Announces Resignation of Chief Technology Officer and the Hiring of a New Head of Technology
9/30/2016 6:00:35 AM

Cloud-based Contact Centre Technology Company VCC Live Integrates the Zapier Application into its Solution to Facilitate Business Systems Communications
9/30/2016 2:10:47 AM

NewVoiceMedia launches industry-leading global call routing architecture to optimize contact center management and customer experience
9/29/2016 6:18:25 PM

inContact Announces Finalists for the 5th Annual Mojo Awards
9/29/2016 4:29:12 PM

Harris Healthcare Adds Resource Planning to Affinity Revenue Management Solution
9/29/2016 11:36:10 AM

KLM runs pilot with Artificial Intelligence provided by DigitalGenius
9/29/2016 11:30:28 AM

Healthcare Workforce Management Company ShiftWizard Announces $3 Million in Funding and New CEO
9/29/2016 10:36:21 AM

From Fear to Free in the Workplace: WorldBlu CEO Discusses Freedom and Democracy at Work, Shifting Leadership Mindsets on Workforce Institute Radio
9/29/2016 9:36:30 AM

TubeMogul Overhauls Platform Interface, Debuts Redesigned Placement Editor
9/29/2016 9:00:16 AM

Arise Receives 2016 Best Outsourcing Thought Leadership Award
9/29/2016 8:40:25 AM

Cloud-based Contact Centre Technology Company VCC Live Integrates the Zapier Application into its Solution to Facilitate Business Systems Communications
9/29/2016 8:10:26 AM

Agilysys Announces Latest Version of Its Industry-Leading Stratton Warren System for Inventory and Procurement
9/29/2016 8:06:01 AM

Epsilon Signs New Multi-Year Agreement With CNO Financial Group For Enterprise Marketing Database Solution And Marketing Data Services
9/29/2016 7:30:29 AM

Unified Agent Desktop - Key to Developing Great Customer Experience
9/29/2016 3:31:30 AM

Sequence's Next Generation Health Care Billing Prototype Wins Design and Innovation Challenge at Health 2.0
9/28/2016 5:36:02 PM

IDT Corporation Reports Fourth Quarter and Full Year Fiscal 2016 Results
9/28/2016 4:30:30 PM

Nylas Announces N1 Plugin for Seamless Salesforce Integration
9/28/2016 3:53:54 PM

Hyundai Invites NFL Fans To Put Their Facebook Profiles On The Line
9/28/2016 2:00:27 PM

Publicis.Sapient and Luminoso Technologies, Inc. Team to Accelerate the Development and Application of Artificial Intelligence for Marketing and Business Transformation
9/28/2016 10:36:14 AM

Spok Survey Finds Increase in Mobility Planning but Gaps in Critical Infrastructure
9/28/2016 10:36:04 AM

Broadvoice Expands Channel Management Team with Ryan Ficken
9/28/2016 10:14:26 AM

SoftwareONE Taps Enghouse Interactive Communications Center for Microsoft Skype for Business Contact Center
9/28/2016 10:02:17 AM

Knowledge Management Vendor RightAnswers Wins 2016 CUSTOMER Contact Center Technology Award
9/28/2016 9:57:54 AM

NGDATA Named a 2016 Data Impact Award Winner
9/28/2016 9:36:49 AM

McLendon Hardware Achieves Savings and Improves Employee Engagement in the Kronos Cloud
9/28/2016 9:36:10 AM

Outsourcing Institute Names Arise Virtual Solutions, Concentrix and TCS Winners of the 2016 Best Outsourcing Thought Leadership Awards for Digital BPO
9/28/2016 9:16:27 AM

Industry Research from inContact Offers Valuable Customer Service Workplace Insights
9/28/2016 9:00:59 AM

The Weather Channel Airs Segment on Disconnect Between 911 Systems, Mobile Phones - LaaSer Critical Communications Identified as Top Solution Provider
9/28/2016 8:40:29 AM

KidPass Raises $1.2 Million & Launches New Mobile App to Help Parents Book Amazing Activities for their Kids On the Go
9/28/2016 8:35:28 AM

Latest Version of InfoGenesis® POS Offers EMV, Mobility Innovations, Enhanced User Features and Improved Wireless Network Performance
9/28/2016 8:06:04 AM

Frost & Sullivan Recognizes Teleperformance's Outstanding Leadership in the North American Contact Center Outsourcing Market
9/28/2016 8:01:35 AM

Kim Technologies names Robert Farina as Chief Executive Officer
9/28/2016 7:45:27 AM

SFW Capital Partners Makes a Strategic Investment in DaySmart Software
9/28/2016 7:06:04 AM

Medallia Partners with Yelp to Deliver a Wealth of Untapped Customer Insight
9/28/2016 5:00:27 AM

Intelecom Selects GENBAND's WebRTC Gateway Solution to Integrate CRM Software and Voice Environments
9/28/2016 3:00:30 AM

IRX Indonesia Is Back for Its Second Annual Year
9/27/2016 10:01:12 PM

USAA and PsychArmor Alliance Delivers First-of-its-Kind Online Education Program for Military and Veteran Caregivers and Families
9/27/2016 3:30:29 PM

Athletico Physical Therapy Opens in Springfield
9/27/2016 3:06:04 PM

Athletico Physical Therapy Opens in Pickerington
9/27/2016 2:36:16 PM

Athletico Physical Therapy Opens in Round Lake Beach
9/27/2016 2:36:04 PM

dvsAnalytics Receives 2016 CUSTOMER Contact Center Technology Award
9/27/2016 11:59:15 AM

HGS DigiCX Services Awarded by Frost & Sullivan for Reimagining the Traditional Customer Service Experience for the Digital Age
9/27/2016 11:33:51 AM

NEC Demonstrates Two Smart Enterprise IoT Solutions on Microsoft Azure
9/27/2016 11:06:01 AM

Toshiba Advances IPedge Business Communications With Software-only Option, Enhanced Collaboration and Network Scale
9/27/2016 11:00:51 AM

Growth of Connected Devices Creates New Opportunities for Brand Differentiation through Customer Service
9/27/2016 10:06:12 AM

Circulation Chosen as Uber's Preferred Healthcare Platform Partner for Non-Emergency Medical Transportation; Launches Hospital Pilot Programs
9/27/2016 9:36:34 AM

par8o and CityMD Partner to Create a New Level of Coordinated Care for Millions of New Yorkers
9/27/2016 9:36:20 AM

Evite CEO, Victor Cho, to Present Capstone Keynote at the 12th Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange
9/27/2016 9:20:47 AM

Andis Company Selects Demand Solutions DSX Forecast Management to Improve Forecast Accuracy
9/27/2016 9:06:03 AM

Veeam Helps Centre for Addiction and Mental Health Deliver Patient-Centered Care with 24.7.365 Availability of Critical Applications and Data
9/27/2016 8:37:09 AM

IndependenceIT Announces Availability App Services Delivery Platform and Launches Channel Program
9/27/2016 8:36:57 AM

The Mill Casino Hotel & RV Park Looks to Agilysys to Boost Efficiency and Expand Operations
9/27/2016 8:06:06 AM

Analyst Firm Everest Group Names Genpact a Star Performer and Leader in Banking Business Process Outsourcing
9/27/2016 8:01:19 AM

EatStreet, Pingup partner to further simplify online food ordering
9/27/2016 7:15:47 AM

Aerotel Medical Systems Named as Top Vendor in Remote Health Delivery Market in India
9/27/2016 7:01:05 AM

Unify Accelerates Communications and Collaboration for Midsize Companies with OpenScape Enterprise Express v9
9/27/2016 6:00:37 AM

ServiceMax Announces Expansions to Field Service Management Platform
9/27/2016 5:36:01 AM

IDEX Corporation Declares Regular Quarterly Cash Dividend
9/26/2016 9:06:03 PM

Connect First Announces Change In Leadership At Company Event
9/26/2016 2:18:00 PM

Performance Bicycle recognized for enhancing the shopping experience
9/26/2016 12:45:45 PM

MetLife's Corporate Benefit Funding Customer Solutions Center Receives First Ever J.D. Power Certification for Customer Service
9/26/2016 12:36:08 PM

Polycom Brings Familiar and Consistent Skype for Business User Interface to Polycom Group Series Video Endpoints
9/26/2016 12:06:02 PM

Grant Thornton: CIOs grapple with cyber threats, workforce management
9/26/2016 11:06:15 AM

Maana Unveils Winter '17 Knowledge Platform
9/26/2016 9:06:10 AM

AudioCodes and AVST Collaborate on Unified Communications Productivity
9/26/2016 9:02:27 AM

Tektronix Boosts Video QoE Monitoring Scalability, Efficiency and Reliability
9/26/2016 9:00:59 AM

MediaMath's New Marketing Institute (NMI) Wins Two Gold Awards for Learning and Development from Brandon Hall Group
9/26/2016 9:00:56 AM

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite 2016
9/26/2016 8:05:04 AM

NICE Introduces EVOLVE WFM: The First Cloud Based Solution Offering Enterprise-grade Scalability to SMB Contact Centers
9/26/2016 7:36:16 AM

PLEXIS Empowers Intuitive Global Healthcare Systems to Transform the Nigerian Payer Landscape With Next Generation Payer Platform
9/26/2016 7:00:47 AM

Medallia Appoints Head of Product
9/26/2016 5:00:47 AM

Eldermark Software Creates Pharmaserv by McKesson Interface to Complete 16 Major Pharmacy Interfaces
9/23/2016 4:42:30 PM

Impetus Technologies to Showcase Full Breadth of Big Data Solutions at Strata + Hadoop World 2016
9/23/2016 1:36:28 PM

Impetus Technologies' StreamAnalytix Wins Datanami Editors' Choice Award
9/23/2016 1:36:28 PM

Unitono Achieves Multichannel Integration Powered by Altitude Solutions
9/23/2016 12:35:47 PM

General Dynamics Wins $430 Million Contract from U.S. Census Bureau
9/23/2016 11:01:29 AM

Conference Solutions Announces Appointment of New Chief Technology Officer
9/23/2016 9:55:36 AM

Appinium Announces New Client:
9/23/2016 9:36:06 AM

Global Call Centers Industry
9/22/2016 6:59:39 PM

North American Businesses Evaluate Mobile Workforce Management Solutions Report - Research and Markets
9/22/2016 3:06:07 PM

Ameyo Brings Home the 2016 TMC Contact Center Technology Award for the Fifth Consecutive Year
9/22/2016 2:00:39 PM

BTS and MetLife Win Brandon Hall Silver Award for Excellence in Talent Management
9/22/2016 11:06:11 AM

NEC Receives 2016 CUSTOMER Contact Center Technology Award
9/22/2016 11:06:06 AM

UCHealth Improves Surgeons' Utilization of Operating Rooms With Machine Learning Technology
9/22/2016 10:06:11 AM

Qumu Enables Enterprise-Class Recording of Pexip Meetings Directly from Skype for Business
9/22/2016 9:36:13 AM

Tech Impact Opportunity Center Powered by Barclays Launches in Las Vegas' Historic Westside School
9/22/2016 9:36:12 AM

Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates; Market Leader Since 2006
9/22/2016 9:36:09 AM

ShoreTel's Mark Roberts Named Top Midmarket IT Executive by The Channel Company and Midsize Enterprise Summit
9/22/2016 9:01:54 AM

Frost & Sullivan Names ClickSoftware Company of Year in Mobile Workforce Management
9/22/2016 9:01:25 AM

DejaOffice Provides Contact and Calendar Sync for iPhone 7 and iOS 10
9/22/2016 8:41:22 AM

Agilysys CEO to Participate on Gaming Industry Panel at G2E 2016
9/22/2016 8:06:10 AM

Cisco and Salesforce Announce Global Strategic Alliance
9/22/2016 8:02:03 AM

Advanced Systems Concepts, Inc., makers of ActiveBatch, Sponsors Microsoft Ignite and Gartner Symposium ITxpo
9/22/2016 8:02:01 AM

Kandy Celebrates Two Years of Significant Growth with a Differentiated Real Time Communications Platform Offering
9/22/2016 8:01:58 AM

Sarasota Interventional Radiology Implements AbbaDox EHR for MU
9/22/2016 7:36:22 AM

Powered By ZeroedIn Brings Turnkey Predictive Analytics to HR Technology Providers
9/22/2016 4:36:06 AM

Clarity Connect™ cloud contact center solution for Office 365 and Skype for Business is now available
9/21/2016 2:01:21 PM

Changing the Name of the Game: SafeSoft Solutions Rebrands to Convoso
9/21/2016 12:52:17 PM