Today, the NICE Enhanced Strategic Planner (ESP) has been honored with a 2019 CUSTOMER Magazine Product of the Year Award. The next generation contact center …

SitelGroup was awarded the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at Interactions 2019. The award is given to firms illustrating exceptionalism …

Gartner's "Critical Capabilities for Workforce Engagement Management" research report put the top solutions to task, and NICE netted the highest product score across the …

With Spring springing into action NICE inContact unveiled the CXone Spring 2019 release, which is featuring end-to-end artificial intelligence capabilities.