Workforce Optimization Featured Articles

NICE inContact Unveils CX Survey Results

NICE InContact announced the results of the second annual NICE inContact Customer Experience (CX) Transformation Benchmark, which for starters stated customers will spend more money …

10/16/2018

NICE inContact Unveils CX Survey Results

NICE InContact announced the results of the second annual NICE inContact Customer Experience (CX) Transformation Benchmark, which for starters stated customers will spend more money …

10/16/2018

NICE, HireIQ Introduce Data-Driven Partnership

NICE announced a new partnership with HireIQ Solutions that will bring together the data collected by NICE WFM, NICE Performance Management as well as NICE …

10/8/2018

NICE inContact Makes Salesforce Newest Integration

NICE inContact announced CXone support for intelligent routing of omnichannel customer communications via Salesforce Live Agent as well asWFO functionality within the Salesforce user interface.

10/4/2018

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LATEST NEWS

Ceridian Announces Winners of the 2018 XOXO Customer Success Awards
10/18/2018 1:00:08 PM

For tenth time since 2007, ARCOS among Central Ohio's 50 fastest-growing companies
10/18/2018 10:03:43 AM

Axis Communications Named One of the 2018 Best Small & Medium Workplaces by Great Place to Work® and FORTUNE
10/18/2018 9:44:07 AM

ThinQ Raises $24M to Expand Leading API-Driven Communications Platform as a Service
10/18/2018 9:03:30 AM

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centers with Artificial Intelligence
10/18/2018 9:00:36 AM

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Quality Management Benchmark Report

ICMI and NICE benchmark survey delivers insights from hundreds of contact center executives on the state of quality management and the areas of opportunities for improvement and innovation.

DOWNLOAD NOW

Empower Your Customers and Employees with WFM white paper

Learn how to transform your operation by driving efficiency while engaging employees across the front and back offices.

DOWNLOAD NOW

Performance Management in the Contact Center

This research white paper provides a comprehensive look into how modern contact centers are utilizing the full potential of their data and using performance management to transform performance.

DOWNLOAD NOW

Workforce Optimization Featured Articles

LATEST NEWS

Ceridian Announces Winners of the 2018 XOXO Customer Success Awards
10/18/2018 1:00:08 PM

For tenth time since 2007, ARCOS among Central Ohio's 50 fastest-growing companies
10/18/2018 10:03:43 AM

Axis Communications Named One of the 2018 Best Small & Medium Workplaces by Great Place to Work® and FORTUNE
10/18/2018 9:44:07 AM

ThinQ Raises $24M to Expand Leading API-Driven Communications Platform as a Service
10/18/2018 9:03:30 AM

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centers with Artificial Intelligence
10/18/2018 9:00:36 AM

Featured Blogs

Video Showcase

Quality Management Benchmark Report ICMI and NICE benchmark survey delivers insights from hundreds of contact center executives on the state of quality management and the areas of opportunities for improvement and innovation. DOWNLOAD NOW

Empower Your Customers and Employees with WFM white paper Learn how to transform your operation by driving efficiency while engaging employees across the front and back offices. DOWNLOAD NOW

Performance Management in the Contact Center This research white paper provides a comprehensive look into how modern contact centers are utilizing the full potential of their data and using performance management to transform performance. DOWNLOAD NOW

Workforce Optimization Featured Articles

LATEST NEWS

Ceridian Announces Winners of the 2018 XOXO Customer Success Awards10/18/2018 1:00:08 PM

For tenth time since 2007, ARCOS among Central Ohio's 50 fastest-growing companies10/18/2018 10:03:43 AM

Axis Communications Named One of the 2018 Best Small & Medium Workplaces by Great Place to Work® and FORTUNE10/18/2018 9:44:07 AM

ThinQ Raises $24M to Expand Leading API-Driven Communications Platform as a Service10/18/2018 9:03:30 AM

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centers with Artificial Intelligence10/18/2018 9:00:36 AM

Featured Blogs

Video Showcase

Quality Management Benchmark Report

ICMI and NICE benchmark survey delivers insights from hundreds of contact center executives on the state of quality management and the areas of opportunities for improvement and innovation.

DOWNLOAD NOW

Empower Your Customers and Employees with WFM white paper

Learn how to transform your operation by driving efficiency while engaging employees across the front and back offices.

DOWNLOAD NOW

Performance Management in the Contact Center

This research white paper provides a comprehensive look into how modern contact centers are utilizing the full potential of their data and using performance management to transform performance.

DOWNLOAD NOW

Ceridian Announces Winners of the 2018 XOXO Customer Success Awards
10/18/2018 1:00:08 PM

For tenth time since 2007, ARCOS among Central Ohio's 50 fastest-growing companies
10/18/2018 10:03:43 AM

Axis Communications Named One of the 2018 Best Small & Medium Workplaces by Great Place to Work® and FORTUNE
10/18/2018 9:44:07 AM

ThinQ Raises $24M to Expand Leading API-Driven Communications Platform as a Service
10/18/2018 9:03:30 AM

IBM Services Signs $240M Agreement with Lenovo™ to Help Drive the Future of its Call Centers with Artificial Intelligence
10/18/2018 9:00:36 AM