NICE inContact announced this week that Forrester, Gartner and Ventana Research have all honored the workforce optimization provider in recent research.

Workforce management platform company Deputy has raised $81 million in new funding. It's the largest Series B round ever for an Australian company.

There is lots of good news on the employee engagement front.

Customer experience is a key driver of loyalty, and lots of things - including employee engagement - contribute to building positive CX.