C3i Solutions announced the recent selection of Avaya's customized contact center solutions in order to enable the BPO to better serve its customers. C3i …

RiverStar has come out with QueView. This new software provides the NICE inContact application with better control over email queues.

NICE inContact announced a global ecommerce leader with 15 brands and a handful of contact centers around the globe selected NICE inContact CXone to migrate …

NICE inContact announced to that a global research and technology company with a presence in over 130 countries is migrating more than 2,000 agents …