The 2019 BIG Innovation Awards spotlight the organizations, people and products creating the new frontier of the customer experience. This year, the Business Intelligence Group …

In a joint statement, NICE InContact and Business Systems (UK) Ltd announced Integrated Care 24 (IC24) selected the duo to deliver improved insights and reporting …

Undeniably, the terms customer service and customer experience are often confused or used interchangeably and, believe it or not, they are not the same thing.

Maddy Martin, head of marketing and partnerships at Smith.ai, a company that supplies virtual receptionists, talked about the impact of AI technology on her …