General Dynamics Information Technology (GDIT) announced the selection of NICE inContact's CXone cloud customer experience platform. The global aerospace and defense company chose to …

Twilio announced the acquisition of Ytica, a long time partner and provider of customizable contact center reporting, speech analytics and workforce optimization solutions. The Ytica …

Using NICE's Desktop Automation solution Liq was able to lower its costs, expedite agent onboarding, and improve key performance indicators.

Companies need to take advantage of a unified, open cloud customer platform that leverages modern omnichannel routing and analytics, enabling them to create unique customer …