WORKFORCE OPTIMIZATION FEATURED ARTICLES
Frost & Sullivan Says Very NICE
Today, Frost & Sullivan announced it is honoring NICE with the 2017 North America Frost & Sullivan Award for Product Line Strategy Leadership.
FedRAMP Sponsors First Cloud Contact Center Solution for Government
Today, NICE inContact announced that it is the first cloud contact center provider to garner sponsorship for the Federal Risk and Authorization Management Program (FedRAMP).
Verint's New Workforce Optimization Tool Pursues the Middle
The latest workforce optimization release from Verint goes after the mid-sized contact center.
NICE Nets New Milestone
NICE announced an interesting milestone; its future forward workforce optimization software has displaced over 100 legacy workforce optimization deployments. This cements the success of the …
Bahamas Paradise Cruise Line Migrates to Kapture CRM With an Integrated Booking Engine
12/13/2017 12:01:24 AM
Australian Catholic University Enhances Student Experience Using an Integrated Student Portal Powered by WSO2 Software
12/12/2017 2:31:14 PM
QGenda Announces Acquisition of Tangier Software
12/12/2017 11:31:24 AM
Managing Change and the Super Agents of the Future to be Key Topics at the 14th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange
12/12/2017 9:44:25 AM