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OneRoof Deploys ClickWorkforce via AppExchange

November 27, 2013



Solar services provider OneRoof Energy has deployed ClickSoftware’s (News - Alert) ClickWorkforce via the Salesforce AppExchange. The company chose to deploy ClickWorkforce in response to an increasing market demand for affordable solar leasing solutions.

Such demand coupled with rapidly expanding operations made OneRoof Energy search for a solution that could help it manage the complexities of sales appointment scheduling and field representative coordination in an efficient manner.

“Leveraging the power and flexibility of cloud computing, OneRoof Energy has turned to ClickSoftware to quickly mobilize the organization and take its customer experience management to new heights,” said Udi Keidar, vice president of cloud services at ClickSoftware.

ClickSoftware provides automated mobile workforce management and service optimization solutions for the enterprise. Built on the Salesforce platform, its ClickWorkforce has enabled OneRoof Energy to support a software-as-a-service (SaaS (News - Alert)) workforce optimization environment.

ClickWorkforce aims to automate and optimize the performance of OneRoof Energy’s mobile workforce, reducing operating costs and supporting intercompany collaboration.

Thanks to ClickWorkforce, OneRoof Energy has been able to maximize efficiencies throughout the entire service chain, including business analytics and scheduling.

“As a partner, ClickSoftware has provided unparalleled service, met all of our business requirements and stood out from the crowd with a superior technology offering,” said Hussein Yahfoufi, vice president of technology at OneRoof Energy. “Now we can provide a same-day response to appointment requests, and more easily assign and route field resources.”

ClickSoftware provides automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources.

The company was similarly in news last month when ClickSoftware was selected by the national telecommunications operator of Namibia, Telecom Namibia, to enhance customer service and maximize its field technicians’ efficiency.




Edited by Blaise McNamee
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