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Gatwick Airport Uses Splunk Workforce Optimization

December 01, 2016

Gatwick Airport in the U.K. serves more than 41 million passengers every year as they travel to the 80 countries the airport serves. As a single-runway operation, Gatwick has to be efficient in its processing of passengers and quick in relaying important customer information to airport staff and airline personnel.

For several years, Gatwick has maintained a goal of moving 95 percent of passengers through security in less than five minutes. It is now using the Splunk (News - Alert) Cloud operational intelligence software to help it achieve that goal and look forward to a future realization of serving 97 percent of passengers in that amount of time. Splunk plays an important role in this process by handling all the workforce optimization needs of the airport, which may address the departments of security, baggage handling, and runway traffic, among many other personnel in auxiliary roles.

Chris Howell, the head of business systems at Gatwick, commented that the workforce optimization software ultimately seeks to benefit the 41 million who travel the airline each year.

“Splunk Cloud enables our teams to closely monitor real-time performance through an easy to use dashboard which plays an important role in the smooth running of the airport,” Howell said. “By monitoring a wide range of passenger information and performance data, our teams are able to stay ahead of the game and effectively deploy resources in real time to deliver an enhanced service for our passengers.”

Shay Mowlem (News - Alert), the vice president of product marketing at Splunk, further noted that Gatwick, as a business in competition with other airlines, will gain a competitive advantage by handling its workforce through a central location. Mowlem and company’s software begins by monitoring the passenger’s journey by taking note of his boarding pass. It then keeps track of that individual – and all others – by analyzing the speed of his journey through security and other checkpoints on his way to boarding a flight.

In addition, Splunk monitors the local Highway Agency and Network Rail systems to determine the load of all passengers that will flow through Gatwick at a given time. Splunk then combines all that information to make sure staff members are at their posts in numbers that can fulfill efficiency goals.

Gatwick commented that is used to see passenger and environmental data from six hours behind, so it could never be proactive in its staffing. Now it can sit on the other side and deploy a workforce that matches an expected and realistic population of flights and passengers.

Edited by Maurice Nagle
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